Account is not unbanned

Discussion in 'Help Archive' started by needtorename, May 21, 2020 at 6:25 AM.

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  1. needtorename
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    needtorename Epic Skyblock Youtuber Premium

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    Hello, so i bought an unban for an account and i used a coupon for it, i am new to this and idk how many proofs i need to give and what kind of proof, have a Screenshot of payment has been completed (i repeat, i used coupon, so no receipt)


    Banned account on classic is: Caitlyyn

    Kerahna
     
  2. Kerahna
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    Kerahna Staff Manager Staff Member

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    looks like it's unbanned


    [​IMG]
     
  3. needtorename
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    needtorename Epic Skyblock Youtuber Premium

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    Sadly it still says that it is banned
    :C
     

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  4. Kerahna
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    Kerahna Staff Manager Staff Member

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    [​IMG]
    This is what happens when I try to /unban Caitlyyn

    Maybe you're logging into one of the servers other than /classic? The unban purchases only work for classic.
     
  5. needtorename
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    needtorename Epic Skyblock Youtuber Premium

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    Hmm true Kerahna, give me a minute
     
  6. needtorename
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    needtorename Epic Skyblock Youtuber Premium

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    Hey Kerahna so, how can this guy go to classic? Is there an ip for Classic? We tried to go to skywars.com so he types in chat /classic but it wont let him go on skywars, thats what it says Screenshot_2020-05-22-14-10-53-108_com.discord.jpg
     
  7. needtorename
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    needtorename Epic Skyblock Youtuber Premium

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    Can he get unbanned on skyblock (prob thats where he was last log in) so he immediately types /Classic or something? Is there any way the account to get into Classic? Or the server hub lobby that he clicks on the compass and click on Classic, anything?
     
  8. needtorename
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    needtorename Epic Skyblock Youtuber Premium

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    Kerahna hope i dont interrupt, anything? The account isnt mine so you know, its a friend's account
     
  9. Kerahna
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    Kerahna Staff Manager Staff Member

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    try sbgalaxy.com or skyblock.com
     
  10. needtorename
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    Thank you kerahna, he will try later, see you with an update on it
     
  11. needtorename
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    needtorename Epic Skyblock Youtuber Premium

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    Good morning Kerahna, account is banned on all of these ips :[
     
  12. Kerahna
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    Kerahna Staff Manager Staff Member

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    alright, please have him message me on discord and we can arrange a time to do this live
     
  13. Kerahna
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    Kerahna Staff Manager Staff Member

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    I was just informed by Agent that this is an alt of a player who was permbanned by console. I do not have the authority to unban those. I can refund your purchase in store credit.
     
  14. needtorename
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    needtorename Epic Skyblock Youtuber Premium

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    Hello kerahna, i dont want to have a refund and the problem has been solved, sorry for the late reply!
     
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    needtorename Epic Skyblock Youtuber Premium

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    Please close it, thank you~
     
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