Which moderator? They could be AFK.

spam, we're promoting spam.

Nah, literally i've been asking for help for quite a while
I PM spam him then he ask me to not too spam, gg

depends on the mod, some are helpful, some are...

That's one of the worst things you can do when asking for assistance. Mods can be bombarded with requests and it's hard to deal with all of them at the same time. Just be patient or make a report about your issue.

I messaged him when i asked his help the first time, then he kept ignoring, so i have to do so.

Spamming them isn't going to help you. It's just immature. But whatever, not my problem.

Uh...We have a reports section... ._.