Appeal

Discussion in 'Appeals Archive' started by Danielleeee2, May 29, 2023.

  1. Danielleeee2
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    Danielleeee2 Member

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    ddaniiellee
    Punished account name: ddaniiellee
    Platform or server punished on: Skyblock (? I think this is what this question means)
    Ban message if applicable: Please close chargeback to get unbanned.
    Have you read the rules? Yes
    Do you think this punishment was incorrect? No
    Why should you be unbanned?: I have no idea what chargeback is and how to get unbanned. I thought it was something to do with Forge, which only has Optifine and a falling tree mod. I used my Optifine next and the same message appeared. I haven't been on the skyblock server In a bit either so It confused me to why I was banned. It also stated I was banned 5/30/23 which is tomorrow
    Please list any other times you were punished on Skyblock: never as I can remember
    If you know, tag the staff member that banned you: Console
    Do you understand and accept our rules and code of conduct?: yes
     

    Attached Files:

  2. luka
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    luka macdondalds Super Moderator Premium

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    Houzo
    Kerahna will be able to assist you.
     
  3. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    Kerahna
    This was an automatically issued ban via Tebex when they detected a chargeback on your account.
    I took a look and it seems that your two purchases on April 3 (One $27 and one $57) were charged back. Sometimes this happens when the player tells the credit card company or paypal that they were charged fraudlently, and sometimes it is the credit card company being overvigilant. Your payments were made through Paypal so I would recommend going to Paypal and checking to see if there is a dispute open regarding these payments. Once the chargebacks are closed, you should be unbanned.
     
  4. Danielleeee2
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    Danielleeee2 Member

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    ddaniiellee
    thank you for letting me know! I looked in my PayPal and it said that those where under review for chargeback . I didn’t set it that way so it might’ve thought the payments where fraudulent. It said it was currently under review and I need to contact my financial advisor to cancel it but I have no idea how to do that I’ll probably find out how to do so , this is all so confusing aaaa
     
  5. Krissy
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    Krissy Stray Kids everywhere all around the world Administrator Discord Administrator Premium Premium

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    Danielleeee2
    If this is still something you would like assistance with, please let us know. We will archive this appeal in a few days. We would be happy to look into it further if needed.
     
  6. Danielleeee2
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    Danielleeee2 Member

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    ddaniiellee
    Hi there, I apologize for not replying to this further! I am unsure if anything can be done on this from your end can be done, however, I will reply ASAP if the chargeback is canceled. Thank you
     
  7. luka
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    luka macdondalds Super Moderator Premium

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    Houzo
    Danielleeee2 is there any update on this? If we don't hear back soon this thread will be closed. You are more than welcome to open a new appeal if this ever can be resolved.
     

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