Staff inactivity

Discussion in 'Discussion' started by Mai, Sep 25, 2018.

  1. Mai
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    Mai serendipity Discord Moderator Premium Premium

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    So lately I've actually been thinking about the staff team a lot.

    The staff team has:

    Four helpers
    Six moderators
    Five super moderators
    Two staff managers
    One forum admin
    Four developers
    And the owner

    So, as you may have already noticed, some of these staff are quite inactive.

    The staff team has four helpers, and from what I've seen, only three are active. It's a good amount, don't get me wrong.
    Six moderators, two are inactive. Eh yeah, it's fine, it's just two moderators that are inactive.
    There are five super moderators, some are active, some come on from time to time, and some I haven't seen in a minute lol.
    There are two staff managers. One of them being the forum admin. Both are inactive from what I have seen.

    I'm not concerned about the developers activity because their main role isn't to moderate the server.

    Anyways, as you can see, there is quite the amount of inactive moderators on the staff team. Before I say anything else, I'll say this first: Everybody has their inactivity reasons. It can be school, work, family, or just having something else that they have to do. I get that the staff team doesn't have that many staff but what's the point of having people who aren't even using their rank? Not even being active?

    Back in the day when I was a moderator, inactive staff got demoted. They had their reasons for inactivity yeah but the demotion was fair since being a moderator means you need to be active.

    How come all the applicants need to be active when the staff themselves have the freedom to disappear for long periods of time whenever they please? The staff team needs to show a good example to the applicants so that the applicants can do their best. But being inactive is doing the opposite.

    From what I gather, the only reason inactive staff are allowed to be inactive is because their own staff managers are inactive as well. It'd obviously be hypocritical for the staff managers to demote their own staff for a reason that even they are guilty of, right?

    Our forum admin is great, however she is inactive. At one point she hadn't logged in for about a month or so. I think someone who can actually be able to do things quickly and is active should have a role like that.

    We have very active staff such as Laini. However she's only a moderator. Other staff who aren't even as active are given roles much higher and much more important but the ones who can actually carry out their duties aren't even given much.

    Having inactive staff, especially inactive staff managers, really doesn't look good.
    In no way am I trying to hate on the staff team, I am just voicing my opinion on this matter because I think the way things are now really aren't working.

    During the Asian / Australian timezone, I mostly see Krissy, Cyk and Laini. During the American or European timezone, I see Cyk, Laini, Boss, James, Theo and Michael most of the time.

    Inactivity was a big issue back in the day, why is it ok to be inactive now? I really don't understand.

    I think the staff should either be more active or let go of the rank if they are too busy to moderate the server. There is nothing wrong with not having the moderator rank. If you're busy now, it's alright to give it up. Holding on to a rank like this is useless when you can't even carry out your duties. I also think active staff like Laini deserve a promotion. I think helpful candidates such as 52 and Bert deserve to be promoted to helper as well.
    If it were up to me, Krissy would be Admin :') but anyways jokes aside, soon she should be promoted to a higher rank haha, she's a legend.

    Anyways thank you for reading, once again I respect all the staff, this is just my opinion.
     
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  2. Marcy
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    Marcy Apostlé of Falcons Premium

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    Yea, I remember there was a rule for a staff members if they are inactive alot, they get demoted.

    Km69 got demoted for being inactive for months.
     
  3. Krissy
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    Krissy f̺͆o̺͆r̺͆g̺͆m̺͆i̺͆n̺͆ Administrator Discord Administrator Premium Premium

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    I mentioned on a thread about staff that there is a problem with inactivity. There are good reasons for the inactivity yet what is concerning is the length of time these reasons persist. If they persist for months, then the reliability of staff as a whole get questioned; not just the individual.

    When members of the community notice staff inactivity then I think we have a responsibility to fix the issues.
    If we choose to apply, we also choose the responsibility that comes with the rank. If we accept a promotion, we accept the responsibility.
    So personally, I'd hope we start to become more active so the community sees us in a better light.

    - Vante

    [​IMG]
     
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  4. Mai
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    Mai serendipity Discord Moderator Premium Premium

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    It always was. Not too sure why things are the way they are now.

    I agree, and I hope so too. There are so many staff that I haven't seen in months and months, and I don't understand why or how they still have their rank. If they become active again, great. But if not, something really should be done.
     
  5. Bossgamer
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    Bossgamer Super Moderator Super Moderator

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    As much as some people might see this as "hate", I think it's quite refreshing to see these points brought up from a player's perspective.
    I feel like we should try our best to listen to the community's voice, and if it is a popular discussion, then maybe we can spend a little more time, as a staff team, focusing on how we can productively use our time to benefit the server's community.
     
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  6. bERYbERRY
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    bERYbERRY c000000000000000kies Builder Premium

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    Well I noticed that too, you know the staff inactivity, especially in game. True Laini should be promoted cause like legit she's the most active staff in my timezone as she is only 2 hours behind me but I can't judge the other staff who have like the total opposite timezone of mine like Myrmidous and Myrmwife they get on when its around midnight or after midnight for me so I can't really judge their activity. And there are staff who I see once in like a month or 2 which I would like to see them on more often but hey, everyone got their reasons on their inactivity so I can't judge but yes, having more active staff would be really helpful for the candidates, server and the community itself as I've seen people complaining about the lack of staff when I'm online and it really bothers me no staff are on.


    And by the way thanks Mai :heart:33 I would like you to get promoted again like legit you were on the amazing and the coolest mod I've ever known : D

    Mai4mod
     
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  7. Lycel
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    Lycel Senior Member

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    There've always been periods of times where inactive moderators weren't demoted. Sometimes mods would be inactive for nearly a year before being demoted. Nothing has changed much from my point of view: inactivity demotions typically come in waves.
    If it were the case that moderators could take a break from the rank for a short time, regain motivation or time to moderate, then rejoin the team, I'm sure a lot of moderators would do that. Unfortunately, reapplying is a long and labourious process that has no guarantee of repromotion, and so in order to feel secure that they will be able to come back to the role when they have more time, they choose to stay an inactive moderator.

    I respect your POV and this post for the most part, but I always dislike posts that address an issue but offer no solutions besides something like "leave if you're inactive". This isn't a solution to moderators being inactive, it's a solution to having inactive moderators on the team: it's best to treat the cause of the issue, rather than the symptoms. The more important questions are: why are the moderators disengaged with the server? Why are inactive people not resigning? What can we do about that? Without realistic, applicable solutions or deeper consideration of the roots of the issue, you're simply stating observations most people already can see.
     
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  8. bERYbERRY
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    bERYbERRY c000000000000000kies Builder Premium

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    lol Some staff in MV got their ranks back without applying from what I've seen
     
  9. Mai
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    Mai serendipity Discord Moderator Premium Premium

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    That's true. There were times. However these times compared to those times are different. The current inactive staff literally never get on and this has been the case for months.

    This needs to change then.
    Yes, it's fine for moderators to keep their role for whenever they have time, however if that means keeping their role for many months for no reason then I don't see the point in them keeping it. Their inactivity has gotten to a point where it just seems like most of the staff have the rank but just never come on.

    What is there for me to say?
    I literally said
    That is literally the most realistic solution. It isn't like I have any knowledge on why they're inactive: everybody has their own reason. I can't fix that. But my number one concern is for the server. The same concern all the staff should have.
    I'm sure everyone here isn't that naive to not know why inactive people aren't resigning. It's quite obvious.

    And for that end part, yes. I am stating observations people can already see. That's the issue. Why do I have to repeat it, and make a thread? Something should have already been done about this long ago.
    This is a Minecraft server. Staff are either inactive, or not. I can't bring them back magically if they are. Demotions for inactivity were a thing for a reason. Users resigned when they knew they couldn't fulfill their duties. That's the difference between then and now.

    Please don't think of this thread as an attack. I've already stated that I'm just voicing out my opinion on the matter.
     
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  10. Emerald
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    Emerald Senior Member

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    This is honestly the most true thing I've ever seen.
     
  11. Parrot
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    Parrot Guest

    Agree completely.

    I mostly miss Myrmidous and Myrmwife. :(
     
  12. Emerald
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    Emerald Senior Member

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    I honestly do not understand this. I've gone to the managers time and time again about a specific staff member being inactive, and they deny it and say that she's active and that they shouldn't be demoted.

    If you're literally inactive for two years, then you should be demoted. People like KM and Connor have been demoted for being inactive for 1 month when this person has been inactive for 2 years. Being active doesn't mean coming on all the time, it means to help people. This person fails to talk on discord, forums, ban appeals, in-game, etc.

    I really don't get it how the managers aren't listening to me, staff members, or the community about this issue, it's very infuriating. I've made a staff report on this person, and every good point I brought up has been taken down by the person I reported and the managers, claiming that she's active and crap.

    I get if staff have other things IRL, but if you that much going on which where you cannot come on for a great period of time, it's best to resign or be demoted, and when you can be active, re-apply.
     
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  13. Mai
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    Mai serendipity Discord Moderator Premium Premium

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    Yeah exactly.
    You said you talked to the staff managers and they aren't listening. They are only doing that because they aren't active themselves. The entire team seems like a mess to us players because of how disconnected the staff team is to the actual server and community.
     
  14. Emerald
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    Hmm I heard the same thing from someoneelse.... oh wait becauSE I HAVE.


    You are totally right, it would be hypocritical to demote someone from inactivity when they are inactive themselves. Some mods haven't helped or talked once on forums or discord in literally months, but they keep their positions. I was told that they should remain mods because coming on time to time to help a little is better then getting no help at all. Are you serious? I know 2 applicants can replace the majorly inactive mods and do so much more for the community in one day then they have in 1 year.

    It kills me how these people aren't being punished, and even the staff are complaining about it and players have been for months now. The managers are suppose to be listening to the community, which is failed to do, and I've been told that (that) person that I reported is active and that some help is better then nothing and I literally got the opposite of what I reported for. I was told to stop bringing up the issue and i'm the only one that wants that person demoted.
    um hello, basically the whole community and some staff members wants something to change, either a demotion or a punishment, but nothing is happening.

    Like I said, good examples are Connor and Km for inactivity for ONE, JUST onE month, while these mods haven't had any contact to other staff members or players in monthS
     
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  15. Mai
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    Mai serendipity Discord Moderator Premium Premium

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    Exactly. That's what I've been trying to say. There are applicants who can actually do their jobs and are active.
    There are even current active staff members who can take over higher roles instead to actually help the community.
    The excuse they're giving isn't a good one.

    ^^ Yup. It isn't fair to past players, current active staff, to current applicants and to the community. We have staff that we can't even reach because they don't come online. They don't moderate in-game. The team could be doing so much better if they really try to switch things up.

    I'm not staff, yes, so I don't know what happens within the staff team. However I know what happens outside of it because we all can clearly see what's going on from the outside and that there are very inactive staff. Everyone has their reasons, but if they can't moderate, they should drop the rank. That's it.
     
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  16. Wardalicious
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    -​


    If I may, I would like to give my point-of-view on the subject.


    As far what you've proposed, I completely agree. If you are not able to be active and helpful, then you should give up your post. There's no point in maintaining a position, if you're not going to fulfill it, as you are expected to. I believe this, for many reasons. Here are a few:
    1. If you are not able to fulfill a role, then why are you in it? If you were hired for a job, and couldn't do it properly, then you would be removed. Now, I do know that these are volunteers, and in no way, shape, or form are being compensated for their efforts. (Though, I wholeheartedly believe they should be. There is NO reason, whatsoever, that they cannot be provided a suitable compensation, for their work. It is both appropriate, and possible for the team to be rewarded for what they do. But, that is a story for another time)
    2. If you are in a position of authority, or prestige, no matter the situation, you are expected to uphold that position, with respect and dignity. Being in a privileged position, and taking advantage of it, by not fulfilling your duties, is a good way to ruin the integrity that said position holds. You are there as a model.
    3. You were given this opportunity, because someone saw that you could be exactly what was needed. It not only looks bad on the receiver, but also looks bad on the one giving you said position. You were trusted to fulfill certain duties, and are not.

    I believe that this starts at the top. If you are wanting to make a change, then you should bring it to the attention of the one who can do something about it. Anyone can create a thread, and voice their opinion. Threads are ignored and often disregarded by those in power, simply because someone who was not in power made the thread. If you don't believe me, then I'm sorry you cannot see this. The root of the issue, lies at the very top of the pyramid. Many, many, many threads have been created, voicing different opinions (most of them, good). However, you can post threads on here as much as you want, and get a passionate response from the community, but in order to make change, you have to go to the one who can make that happen.

    This is an extremely sensitive issue for this server, and one that has plagued it from the beginning. Because there doesn't exist a stone-wall standard, staff may flamboyantly provide the required services, and not much will come of it. This has been happening for years, and will continue to happen, as long as there isn't a change made at the top. (No, I'm not saying demote Noobcrew) There are a few amazing staff members. who go above, and beyond, what they have been asked to do, and are not recognized for him. However, the issue remains that there is no structure that is enforced. I know staff have guidelines and rules, and that is good. However, since the rules of the server are so lenient, the trickle-down effect is far more prevalent. The staff members should be held to a far higher standard.

    As for a solution? I believe, what I have believed for years:

    The staff (and the server) should have a concrete set of rules, which they must follow, or they should be removed from their position.

    The staff at the TOP, should be held to the highest standard, by the community.
    • Noobcrew: I firmly believe that an Owner should be ACTIVE in his community. I don't just mean by posting frequent updates, and being online (which is much better, then 3 years ago). I mean, in chat, talking to the players, on Discord, talking to everyone, and actively, participating in-game. Whether that be playing a game of Mob Arena, or just chatting, and getting to know the community. If this was, it would be extremely obvious just how much help the server needs. A hands-on approach, is ALWAYS the best way to learn and get feedback from one's community. Send a message in chat, and see how fast the requests for assistance, come up.
    • Kerahna: I know Kerahna, and I know that she cannot always be on. She has things besides this server, that need her attention, and that is completely fine. I do see her come on, help with donation issues, and even say "hi" in-game, every once in a while. However, a Staff Manager should be extremely active in game, and observing the staff doing what they do. Yes, I know she does. I know she gets on. But, most players don't know what I do, and therefore to them, she is, for the most part, non-existent. It would be a HUGE moral booster for the staff, if they saw her on, actively. Many lose their passion, as it's "same-old same-old."
    • Fun: Same thing as Kerahna: Being in-game makes a massive difference to the players and the staff. Seeing a staff manager who doesn't come on, for extended periods of time, is very disheartening. The very one meant to guide and mentor, is not. And since I have to say it: I know she has things to do, in real life. This is not diminishing that. Nor is anything in this post. This is strictly from the view of a player.

    There has to be a sense of respect and care, of the staff, and the community. Yes, the mods are friends, and the managers are friends, and everyone is friends with someone. The fact of the matter is, the players do not see this. If you took a poll, from your average non-donor (simply for example purposes), they MIGHT be able to name 2-3 staff members, whom they see helping and/or have helped them. That's it. A player should be IMMEDIATELY accustomed to the staff, upon joining the server. They should be actively available, and at the immediate call of a player. Despite what many may think, the staff team is not respected. This greatly saddens me. You may have an immediate rush of anger to that statement, but stop for a moment and think about it. The staff team know and trust each other. However, if you pay attention on the server, you'll notice that it is very common for a staff member to either not be there or not be able to help a player, due to trying to help others. This comes up a LOT for Laini and Michael (from my, personal, observations). So, the players learn that they cannot rely on the staff. The players are often treated as number, and therefore join and leave, without the staff ever caring who they were.


    Now, brace yourself, this is not going to be pleasant.

    The biggest issue with the server, is that it does not follow Minecraft's EULA.

    Now, I will being by saying that I am just as guilty, as Noobcrew. I have a donor rank, I use my kits, and I use fly, and I use a lot of things, I should not have. (We will leave out the fact that I received my rank, before the EULA changed, and thus, can "legally" have it - but, since other players weren't not given the access to get it, in-game, which is what the EULA required-I am also culpable)

    Most players and staff, won't see this as an issue, but it truly is. Because the server doesn't follow the EULA, the standards set forth by Noobcrew, are not respected. Noobcrew is fully aware of this. The issue should have been expunged, when the EULA changed, and the chance was there. It was willfully ignored. Following the EULA, and keeping donations up, is a simple task. Many, many, many servers do it, and are fine. If you want to know, I have come up with hundreds of ways, for which this could be, however, I have not shared them, do to the fact that Noobcrew has shown no desire to go that rout. If he does, I will gladly share my experiences.

    Because the server does not follow the EULA, the integrity of the server is severely compromised. The Owner chooses not to abide by the rules, he is given, so the player-base does not feel they have to (this includes the staff). Whether knowingly, or unknowingly, we have and continue to encourage this, by our actions. Understand, I am pointing at myself, especially. The reason I remain, is the reason some others do-I love this server. I have made long-lasting friendships here, and continue to do so. This server has given me years of enjoyment and fun, and I cannot thank it enough.

    Lycel wanted to cure the disease-this is it. Until the Owner is showing, with his actions, that he is willing to sacrifice for the sake of the server, why should anyone else? The main reason that he does not follow the EULA, is he believes that it would affect the revenue of the server, causing it to diminish. Despite what heinous things you want to call me for saying that, or how you're going to try and discredit me, the fact remains. Sometimes, it's difficult to see the bigger picture, since we want to maintain our happy life. However, if change is ever going to make a lasting imprint, then you must be willing to sacrifice. The server has declined, immensely, over the last few years. Partly due to outside influences, and partly to do with inside issues. However, I firmly believe that until the integrity of the server is fully restored, change cannot and will not produce lasting results.

    This is the subject no one will discuss, for fear of persecution. If you really want to change things for the better, you have to be willing to give something up. You can't expect life to give you what you want, and not have to give anything in return.

    I love this server. I wish to see it become the titan it once was. But, that cannot happen, until the EULA is followed. The server will continue to diminish, if the root of the problem, is not resolved. In order to kill a weed, you must pull out the root. Otherwise, it will grow again, and continue to grow, until it kills everything around it. In order for the server to prosper, it has to follow the rules it has been given. It may be confusing, and might even frighten some, but... if you're willing to sacrifice, you will find that the rewards are far greater, then you expected.


    -​
     
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  17. Emerald
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    oh my god i worship this post
     
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  18. Bossgamer
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    Bossgamer Super Moderator Super Moderator

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    There’s a line between discussing the situation as a whole and then singling out one member and attacking them.

    Yes, I do support that players express their feelings about the staff team, but only in a way we’re we can look at it and say “Okay, we will try to solve that”. Attacking a certain individual is certainly not the way to go about it.

    Out of everyone, you should know how it feels to be personally violated by someone, so just keep that in mind when commenting about certain people.

    Like I said, I find constructive feedback worthwhile and everyone is free to discuss the situation, otherwise this thread wouldn’t be in “discussion”.

    From my perspective, I would praise this “certain individual” over the past week, because I have noticed a difference in the way they have interacted with the community from the last couple of weeks. That’s just my opinion though so.

    I’m sorry if this sounds one sided, it’s just I’d rather have discussions where there’s some sort of peace and neutrality.
     
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  19. Moist Frapple
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    Moist Frapple Well-Known Member

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    I think its more of an example, we need to back up our statements with examples. They do need to be called out otherwise NOTHING will change and it will carry on as usual. If you can't take criticism or handle the truth then that's on you, but when you are jeopardizing the server and the community you should be removed and replaced as their are many members within this community that can and should take their place.

    I'm not sure how calling someone inactive is violating them? If I say you are inactive and you feel violated that is petty and you need to grow up.

    I'm not sure who the certain individual is so I can't beg to differ but I can say why should we be commending them for a weeks worth of interaction after taking what seems to be a 2 year break (according to other comments and If you are talking about the same person). A ratio of 1:104 weeks doesn't seem very praise worthy?

    I'm not sure if we are reading the same post, but this is definitely peaceful, we have a serious matter of staff being inactive for long periods of time with or without explanation and them being treated like god and daring not to take their power away. We have brought this topic to everyone's attention, and people begin to agree and question it. We have used an example, not singling anyone out as I still do not know who this person is (although I have a good idea), no names have been stated and no one has been abused or made to feel 'violated'.

    If you find a disturbance in this topic and feel you are being singled out or violated, you are apart of the problem active or not as you do not wish to see the topic to its fullest and how the community cares about the server and wishes we have the right people doing the right jobs.


    As of now, Bossgamer you could argue I am singling you out here by only responding to your comment and no one elses but I feel as 'super moderator' you should be able to understand and realize that you're opinions matter more than any other ordinary member on this server and if your thoughts are twisted then everyone else will agree and follow you.
     
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  20. ItsRed
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    A Tip For the Truth! * tips fedora *
     

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