Looking for some help and answers as to why i seem to have lost my ingame rank, and island? ive seen the server has had a bit of an overhaul, however, when sold the rank it said it was a lifetime rank!

Thanks in advance!

 

You may be referring to the old server. Try doing /classic in game. If you’re talking about the Org server, you can make a report in donor issues to get a coupon for the store to get money to spend on the server store equivalent to the rank you had.

 

LittleEmiRose what would i need to prove what i had spent on the server? would paypal trans codes suffice?
Thanks for your help

 

Hi totallybev,
Are you talking about the .ORG server? It shut down a couple months ago, but not to worry, you can get a coupon from your old rank to spend on the new server that's now running 1.12 with brand new features. You can read more on this in these two threads:
For Returning .Org Players | Skyblock Forums
New & Improved Skyblock | Skyblock Forums

Another reason might be that your island is on the classic server, and you can get back to it by doing /classic.
James​

 

months*

 

Whoops, meant that, thanks!

 

Thanks for the response, i am unable to remember what server i was playing as it was about 4 years ago!
Im trying to jump into the portal, and i am getting a message saying i am banned due to chargebacks, however, checking my paypal, all payments when through just fine?
thanks

 

Hi again,
Sorry to hear about that. Do you remember anyone buying you any ranks, kits or perks?

 

yes i brought quite a lot! i have evidence via paypal

 

They’re asking if someone other than yourself donated for you - they can take back their donation, which results in a ban for the person it was bought for. That would explain the chargeback ban if you didn’t do a chargeback yourself
also, when I made my submission for the org coupon, I didn’t need proof. Just need to say what rank you had and I’m sure they have a way of figuring it out from there

 

right okay, thanks for all your help!

 

Have had my appeal & coupon request in for about an hour and a half, and waiting anxiously to get back to playing where i left off!

 

It’s fine to close I guess, is it only the owners that are able to address the coupon issue?
Thanks

 

The managers are able to deal with the coupon issue. It may take some time for it to be dealt with.

 

Thank you for your thread on a recent issue. The issue has been resolved.
This thread has been moved to the Help Archives.