Kit issues

Discussion in 'Help Archive' started by Borat4Dubs, Apr 28, 2018.

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  1. Borat4Dubs
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    Borat4Dubs Active Member

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    I have bought kit spawner within the range of 5 years ago not only has it not transferred to the new server it was disabled from my account on classic I would like to know if this can be resolved
    Thankyou
    -Borat2012
     
  2. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    hi Borat2012, I looked through your records and it seems that there isn't any history of you having bought the spawner kit. There were several spawner purchases, and upgrades to skygod, but none for the spawner kit itself. Your skygod rank should have transferred to the new server, but unfortunately one-off item purchases do not transfer.
     
  3. Borat4Dubs
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    Borat4Dubs Active Member

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    I bought it in 2013-14
    That’s just weird how all record of it is gone


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  4. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    Can you show us your paypal receipt? There are records of all your donor upgrades and spawner purchases (~24 spawners) from 2013 but there isn't any sign of you having bought the spawner kit on our side.
     
  5. Borat4Dubs
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    Borat4Dubs Active Member

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    I get a lot of mail but never any from PayPal
    It’s not a big issue I’ll just buy again in future
    Ty for trying though


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  6. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    You should be able to find it in your transaction history in your paypal account!
     
  7. Borat4Dubs
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    Borat4Dubs Active Member

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    Never had a paypal I used American Express prepaid gift cards


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  8. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    Could you double check? Our records show your earlier purchases (2015 and prior) were all with Paypal, while the new ones (2017) were through Paymentwall. The paypal address would have been x.a******[email protected]. Thanks!
     
  9. Borat4Dubs
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    Borat4Dubs Active Member

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    I’ll check


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  10. Borat4Dubs
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    Borat4Dubs Active Member

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    Dont remember loggin

    But I read for the rank I am I can spawn pets
    Back when I played on classic I could but now it says I don’t have any


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  11. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    the pet plugin is currently disabled due to some bugs, so no one can have pets! I think it will be back later.
     
  12. Borat4Dubs
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    Borat4Dubs Active Member

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    K ty for update
     
  13. Fun
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    Fun Tyler Jøseph Premium

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    Thank you for your thread on a donation issue. The issue has been resolved.
    This thread has been moved to the Help Archives.
     
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