Wont let me upgrade to Donor 50

My /pet command doesnt work and on shop.skyblock.net it only lets my upgrade to donor $15, it says "You're not allowed to purchase this item." if i try to upgrade to donor 50 from donor $25. If i do /who it does say im Donor 25 but im thinking maybe im not set up as donor 25 on the server or something? I want to upgrade to 50 so can anyone help with this issue at all please?

 

I know what the problem is, shouldn't be hard to fix, but Cypriot/crew can only resolve this. They just need to add you on the 25 donor group on buycraft

Can a moderator tag him?

 

Cant remember it was over a year ago that i got donor 25

 

Probably a data base corruption? Considering it was a year ago. Have you ever charged back the donation?

 

what's your in-game name?

 

No i havent and my ingame name is TubbyTobster

 

Cypriot told me you are a 10 donor. Can you provide proof that you're a 25 ?

 

Did he? How can i speak to him, he doesnt even know me. Check online i am a 25 donor i have had the spawner and kitty cannon etc. Also you can check by doing /who on skyblock server.

 

He did a buycraft lookup. Can you put up a picture or?

 

Yeah thats what the issue is, Buycraft is saying that im only a 10 donor and wont let me buy $50 donor.

Also as requested:

 

Broken image

 

Where can i upload?

 

Can you use gyazo?

 

Sorry, can you see it now below?:

 

Anything that can be done? I want to Upgrade to Donor 50 ASAP.

 

This has been resolved.

 

Krissy_ Resolved Almost been a month, he has his donor 50