Items bought but not received

Hi
I bought items a couple of days ago but the coloured wool kit and additional 12 iron (I ordered 2, only got one) did not come. I have emailed support a few times but have not had a response. Where do I go to advise about this please?

 

You will need to provide evidence before any action is taken. Evidence includes order numbers/receipts

 

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I bought these on behalf of my 8 year old son

 

Thank you, I made your post hidden so only our staff team can see it. Now you just need to wait for our administrator, to respond.

CypriotMerks

 

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The administrator have re-added your payment, please check to see if you have the 2 available kits Iron Ingots & Coloured Wool

It was added to the account: NecessaryHat

 

May I ask, how do you know this?

 

I am a Moderator on Mineverse. I was talking to Cypriot, and he sent me here to deliver the message.

 

Oh okay, I was a little confused on how a new member knew that. XD.

 

I told him people would think I was lying.

 

many thanks I will get my son to check asap

 

My son has just logged up and a message flashed up that the account had been credited, but nothing there?? I am confused as the other parts of the order were there? Is he looking in the right place - he has been looking at his inventory?

 

The iron ingots would have appeared in his inventory, but the kit he will need to collect manually, which can be done every 24 hours. Try getting him to type the command "/kit wool".

 

He's got them - thank you!

 

Good to hear.

So this is resolved then?

 

Absolutely - thank you

 

Glad that was resolved.

Locking and archiving now.