cant upgrade :(

Discussion in 'Help Archive' started by sbforumsty, Apr 19, 2018.

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  1. sbforumsty
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    sbforumsty New Member

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    hi everyone, i am currently a skylord and when i try to upgrade to skygod it gives me a message saying, "You're not allowed to purchase this item." any help would be greatly appreciated!
     
    sbforumsty, Apr 19, 2018
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  2. iballisticbunny6
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    iballisticbunny6 Senior Member

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    Moved to the correct section. You are xXhardyXx (something like that), correct? Kerahna fungamer333
     
    iballisticbunny6, Apr 19, 2018
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  3. sbforumsty
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    sbforumsty New Member

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    yes i am xxhardytyxx in game
     
    sbforumsty, Apr 19, 2018
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  4. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    The store has blocked your account from making any purchases due to a high chargeback rate on buycraft (the chargebacks were on other servers). Can you explain this?
     
    Kerahna, Apr 19, 2018
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  5. sbforumsty
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    sbforumsty New Member

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    ive never bought anything on any servers except skyblock.net
     
    sbforumsty, Apr 19, 2018
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  6. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    did you chargeback and cancel it at some point?
     
    Kerahna, Apr 19, 2018
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  7. sbforumsty
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    sbforumsty New Member

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    no, sorry for replying so late i got sick
     
    sbforumsty, Apr 22, 2018
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  8. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    Then why does it say you have a 40% chargeback rate?
     
    Kerahna, Apr 22, 2018
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  9. sbforumsty
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    sbforumsty New Member

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    is it on paypal or is it a credit card because if it is paypal i may have been hacked
     
    sbforumsty, Apr 22, 2018
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  10. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    I don't know what you paid with, that is your responsibility.
    If your paypal has been hacked then you are at risk of opening further chargebacks, so we cannot whitelist you until that problem is solved.
     
    Kerahna, Apr 22, 2018
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  11. sbforumsty
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    sbforumsty New Member

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    alright i just changed my paypal password how do i check for chargebacks?
     
    sbforumsty, Apr 23, 2018
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  12. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    It should be in your transaction history
     
    Kerahna, Apr 23, 2018
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  13. sbforumsty
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    sbforumsty New Member

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    so all i see there is my microsoft onedrive subscription, am i looking in the right place?
     
    sbforumsty, Apr 23, 2018
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  14. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    You may have to adjust the dates to show older purchases, if it's only showing the one thing
     
    Kerahna, Apr 23, 2018
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  15. sbforumsty
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    sbforumsty New Member

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    i looked under "all purchases" and it only shows my microsoft and thats it. i dont really need to upgrade anyways. you can lock this.
     
    sbforumsty, Apr 29, 2018
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  16. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    Thank you for your thread on a donation issue. The issue has been resolved.
    This thread has been moved to the Help Archives.
     
    Kerahna, Apr 29, 2018
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