Still Havn't Gotten My Donor 50 Upgrade

Discussion in 'Help Archive' started by Symcardz, Jul 19, 2017.

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  1. Symcardz
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    Symcardz Active Member

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    Last edited: Jul 20, 2017
    Symcardz, Jul 19, 2017
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  2. Fun
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    Fun Tyler Jøseph Premium

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    Was the money taken from your account?
     
    Fun, Jul 19, 2017
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  3. Symcardz
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    Symcardz Active Member

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    yes the money was taken from my bank account
     
    Symcardz, Jul 19, 2017
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  4. Fun
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    Fun Tyler Jøseph Premium

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    Hm, I will see what I can do.
     
    Fun, Jul 19, 2017
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  5. Symcardz
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    Symcardz Active Member

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    Have you figured out what is going on?
     
    Symcardz, Jul 20, 2017
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  6. Symcardz
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    Symcardz Active Member

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    Why can I not log into the server? Once I log in it automatically kicks me off. I didn't get any notifications or anything and I did nothing wrong.
     
    Symcardz, Jul 21, 2017
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  7. athyrix
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    athyrix Senior Member Premium

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    Hey there! We are so sorry for this inconvenience of the malfunction on your purchase. Your receipts look perfectly fine and I will see what I can do for this to be looked at. Once again we apologise for this and we hope this doesn't affect your gameplay. Thank you for shopping with us and happy Skyblocking! :).
     
    athyrix, Jul 21, 2017
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  8. Symcardz
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    Symcardz Active Member

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    I just want to get back to playing on my skyblock island.
     
    Symcardz, Jul 21, 2017
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  9. athyrix
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    athyrix Senior Member Premium

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    That's fully understandable and on the behalf of myself and the team we are very sorry. To fix this issue please visit the link that a player posted above (Bert).
     
    athyrix, Jul 21, 2017
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  10. Symcardz
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    Symcardz Active Member

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    Do you have an estimated time on when I will get the donor and extra items?
     
    Symcardz, Jul 21, 2017
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  11. athyrix
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    athyrix Senior Member Premium

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    I don't but the owner will get to this as soon as they can.
     
    athyrix, Jul 22, 2017
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  12. Symcardz
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    Symcardz Active Member

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    Still nothing? I tried everything to get cyp's help but this is taking forever. I shouldnt have to wait two weeks to get this donor upgrade. -_-
     
    Symcardz, Jul 28, 2017
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  13. athyrix
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    athyrix Senior Member Premium

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    I'm so sorry that you have to wait, but you will get your rank sorted :).
     
    athyrix, Jul 28, 2017
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  14. Symcardz
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    Symcardz Active Member

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    Another week passes by. 3 weeks ago I purchased this donor upgrade. Cyp wont respond and I still seem to not have what I purchased. This is starting to get ridiculous...
     
    Symcardz, Aug 3, 2017
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  15. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    Your username in game is Symnard?

    Also what were the two purchases? a 25 to 50 upgrade, and something else for $5?
     
    Kerahna, Aug 4, 2017
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  16. Symcardz
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    Symcardz Active Member

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    Yes
     
    Symcardz, Aug 4, 2017
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  17. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    what was the $5 purchase?
     
    Kerahna, Aug 4, 2017
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  18. Symcardz
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    It was spawners and diamonds
     
    Symcardz, Aug 4, 2017
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  19. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    $5 is the price for 1 spawner only. Was the other transaction for diamonds, or a 25 to 50 upgrade?
     
    Kerahna, Aug 4, 2017
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  20. Symcardz
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    Symcardz Active Member

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    Oh nvm I thought you meant the rest of mine. That was a donor 10 for IAmGavin
     
    Symcardz, Aug 4, 2017
    #20
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