Off topic thread: staff reports, who deals with them and how

So, approaching the TWO MONTH mark of my current ongoing staff report, I'm asking how these are dealt with.

Who deals with staff reports, and how are they actioned on?

Without going into details, I'd like to know what the actual point of staff reports are, if they are not actioned upon.

This isn't my first staff report, one of my previose ones got shut down by the same staff I reported. So What's the point then ?


Even Noobcrew fails to acknowledge staff reports.

So like,, ??

 

this is kinda my point.

A Staff Report should be a place where us Players, can bring up issues regarding staffing across the server and its platforms should there be any.

They should be actioned and addressed on time, or within a reasonable time frame. They should also be addressed by admin, or owner. If the server Owner, isnt aware of staffing issues, how can they fix the issue? However, unfortunately it appears that staff reports are looked on as a joke by our current staff.

from my experiance, they arent dealt with in a mannor that stops the isssuies at hand, and are instead turned against on the player whos reporting. this puts players off from reporting issues within the staff team, that could easily be resolved through communication.

If the staff being reported is active within that staff report, it makes it biased and unfair. if the admin and owner are unable to see issues at hand, then how is it a fair report? player reports get dealt with, so why not staff reports.

personally, id like to see them prioritiesed?? because if staff are willing to deal out punishments unfairly, or they act in a non professional manner, then they should also be held accountable for it, if staff are failing to act fair, or if there are specific issues that have been brought up within a staff report, then those iussues should be addressed, resolved in a way that stops the issues from repeating again.

I get it, staff are all mostly volunteers, but volunteering for a staff role, comes with responsibilities too. acting in a way that discriminates particular players, but then failing to change that behaviour is a very poor staff quality that should be trained out.

so i guess my question is whats the point of staff reports when nothing is ever dealt from them, and the staff see them as a joke?

 

Staff reports are a bit weird. I have a staff report from July last year, but I still haven't received any replies, even though I was told Crew was aware of it.

 

Oh you got that response. Which could roughly translates to, we pretended to tell crew to then tell you, else crew would've replyed ripps

I've tagged crew before, and theres never any responses. Even dming directly recieves no response. So at this point staff reports are futile. Pointless.

 

Wow that's really absurd! I personally never had any issue with game staff, but I can only hope if you were wronged they don't sweep it under the rug.

 

Yeah but this seems to be exactly what happens to any staff report from anyone.

 

While I doubt there's an entire conspiracy to suppress all staff reports happening here, I find it strange how what you described could have occurred. From my experience in other servers, staff reports go directly to management, bypassing even admins. I don't see why it should work any other way. Staff reports are (in theory) an uncommon occurrence, and there's no reason for someone who hasn't been given the high level trust of a manager position to be looking at them. The staff reports are about should clearly not be able to see reports.

 

This is how it should work. Staff reports are for serious issues that may have occurred within a server owners platform. The admin and owner should be the ones to first of all acknowledge the report but also what it's about. Allowing staff members that are potentially part of the report to interact can further intimidate and provoke the player having to provide their report.

However in my own personal experiance, the owner here doesn't ever acknowlagde any staff report directly, and hasn't ever actioned a plan to resolve them.

In an ideal world, servers are run by appropriately trained staff. They work either on qualifications. Or through a mentorship program like our server does.

However there then becomes a problem should the mentoring staff be trained poorly, they then train new staff alike. If you have a staff member that holds grudges or personal feelings about a player for example, training other staff the same way, those other staff are more likely to pick up the same mistakes. There should be a "teacher training day" for all staff members to be reassessed to assure they still qualify and can appropriately perform their role.

100% agree with you on this.

One other note is that player ban appeals are made public after their resolution. They're marked with an action of what happened. Eg accepted, denied, or expired. Then closed and locked. But moved to a public archive.

In my own opinion, All Staff Reports should be dealt with the same way. Once resolved or closed, they should be moved to a public player accessible staff report archive where us Players can see what staffs been reported. Why. And the outcome.

If staff say that player ban appeals are made public out of player safety etc, then so should ataff reports. I'd much rather know about a past staff report situation, that could potentially affect us all through the server. Than some greenie that got banned for island farmin a few times.

 

This is why staff reports should remain public after resolved, or honestly maybe during the process so we can see how long just no response has been given. This seems really shady, especially considering a issue that warranted a staff report is likely much more impactful to the server then some player that appealed their ban

 

In my opinion, making staff reports public can do more harm for both the staff and the player. If a staff report was to end with a punishment against the staff, there’s nothing stopping what players will do to the reporting player. Not only that, but our normal reports arent public after being answered, due to similar reasons.
Staff reports are supposed to be a last ditch effort after the player attempts to communicate and solve the issue on their own, so letting these become public with the simple idea of “to see how long it takes to reply” is a little bit weird.
I feel like one thing people do need to keep in mind for staff reports is that if they want a “higher” position power to reply - like Noobcrew - then replies simply will take longer. Noobcrew has a lot going on with the legal battle, so it’s expected if his full attention isnt on answering staff reports - especially if there isn’t a lot.

 

I'd be okay with a player sharing details of their own staff report thread, but the privacy of the players who report staff (or other players) should be maintained.

 

who deals with them? the staff member being reported
how do they deal with them? they don't

 

People still talk that staff are a problem in skyblock and got worse to the point a thread like this exists?

 

And i got some valid points with proof about this btw.

 

Which is reasonable to say,

But this could be the solution.

Unfortunately, this is exactly the issue at hand. Lack of communication with staff that leads to issues that get reported. Simple communication and reassurance goes a long way.

If a player has attempted communication, but has still received actions that warrent a staff report, then that report is for a legit reason. In an ideal world. Staff in the report would seek for conflict resolution prior to there being any staff reports issued, but sadly that's not the case.

That's not the point, the point of staff reports being moved to a public archive is to show us skyblock members that issues within staff do get addressed, and what actions are put in place to prevent further issues arising within staff teams.
There should be complete transparency between players and staff especially when its regarding safeguarding over us players.

We all should have a right to know when a staff member has been reported to reasure that the reported issues are trained out and prevented from reoccurring again.

Understandable.

But considering the seriousness of a staff report. One would assume the servers owner would want to know about it. Especially when they're the ones to recruit and hire staff. But even a simple acknowledgement can help,

Noobcrew is clearly aware of the issues at hand. I've been dming communication requests for best part of half a year. So the complete lack of communication and distance between us players isn't looking hopeful. One would assume crew would want to reasure us that his staff are adequately trained for the roles they take on.

Considering this is my 3rd staff report In a few years, it really isn't looking good. These issues get swept under the rug, and ignored completely until they build up to worser issues.
None of them get actioned on so what's the point.

 

I agree, if what you’re saying is true and accurate, then this shows a lack of professionalism and accountability. Staff are not better than any of us.

 

Who cares about professionalism. Staff are working based on favouritism (i got solid numerous points and proof to prove that but it will only give the server a bad picture and one step away from my perma) Thats what 2018-2025 sb is about. Ive seen it for many many years its actually wild.

 

This was one of my issues raised. That and discriminating against players the staff don't personally like.

I mean, if you're willing to share. Please do. This is a place we're we can all discuss staff reports and how they're worked, raising attention to ways that could be affecting us all, is the first step at resolving them. There's only one way the server can be painted in a bad way as you say, and thats by telling the truth. If there's no neglect over staff duty of care for us, then there's nothing to paint in a bad way right? Likewise if issues ARE being addressed. That would paint them in a better way yeah?

 

Based off what I know from my time as staff and experience being staff reported once , there's multiple factors that are considered when a staff member is reported:

• Is the report valid?
• Is the evidence provided older than 2 weeks?
• Was there any attempt at resolving the issue from the staff member before the report was made?
• Is the evidence enough to prove that any form of staff abuse or rule violation occurred?

Staff reports are usually reviewed by Kerahna, and now Krissy as well since they're both staff managers. But in my case, my mentor and another moderator actually helped me out since the staff report was not only invalid, but it wasn't a serious report that required a staff manager to action on it themselves (at least from what I saw). I don't think Crew actions much on staff reports unless the severity is extreme and usually does so if the staff has a higher rank, for example if it was a developer, admin, super moderator, etc. (based off what I've heard from him in the past), but I think it's good to keep him in the loop.

In terms of your report, I do think that waiting almost two months for a response or course of action to be taken is quite unfortunate since the evidence rule on staff reports state that it shouldn't be older than 2 weeks so hopefully the delay in response will be considered when treating the evidence, assuming there is substantial and definitive evidence in your case. I definitely think staff reports should be actioned on as soon as possible but realistically when threads like these are made, and looking at the person who has made these threads, it's hard to know exactly how much validity is held and such.

This isn't shade but it's a known fact that people in the community have had grudges against staff members and have made threads similar to these to publicly shade them or to start more issues, so I do hope Krissy and/or Kerahna respond so there is some transparency on how they are resolving these forms of reports. As much as I understand the prioritization of more important issues and even real life situations, I think actioning on these "rare reports" (as someone mentioned) is crucial because like someone said, these aren't a typical report; it's a bit more serious.

 

You see, this is partly the problem I'm personally facing. This isn't my first staff report over the same issues, and some of the reported staff have done the same issues leading up to a report, repeatedly. So its clear that nothings being addressed to deal with it accordingly.

Exactly. Communication is key. No reply at all that's actually relevant to the report comes across as ignorance. I hope that's not the case. But this is why it's important to keep reports updated on time.

I understand this, however I'm not looking to throw shade to anyone, merely trying to understand how staff reports are processed in a way that actually actions something from it, rather than just pin easy blames on the player having to provide a report.

100% this. Ideally the staff would recive training enough to keep things professional, despite being volunteers or not. But the fact that staff reports are becomming more of an occurrence, full transparency should be the case to show us players and members of the community exactly what's being done to improve them from happening again.