lost highroller account + 48 spawners on island

Discussion in 'Help Archive' started by Ca1, Mar 17, 2020.

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  1. Ca1
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    Ca1 Senior Member

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    hi, i had an alternate account called helix420. it has highroller on economy and a max expanded island but a year ago the account was hacked and the last trusted account on the island was also hacked recently and i do not have access to edit the island or grab the 48 spawners i placed there recently. if you check ip's of the account it should say i was on the same ip, and the spawners were also actually placed by my old account cavemanben. the highroller for the island was purchased by jimalexblack in return for 4 million skybucks paid by myself
     
    Ca1, Mar 17, 2020
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  2. Pillow
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    Pillow blanky Premium

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    You should probably bump this, wait I did hehe. :p
     
    Pillow, Apr 24, 2020
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  3. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    I can't transfer the donor rank but if there is sufficient proof of you owning these spawners I can retrieve them for you. Since this happened so long ago, the logs have been erased. If you had reported it earlier we would be able to find the record through logblock but as it stands we would need you to provide whatever proof you can come up with to see if we can get you those spawners back.
     
    Kerahna, Apr 24, 2020
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  4. UrsusMaiorus
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    UrsusMaiorus Well-Known Member

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    does players help ik he owned the spawners he moved them around occasionaly
     
    UrsusMaiorus, Apr 24, 2020
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  5. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    Sorry, I can't accept player testimony as evidence. If there are a few mods who can confirm it though, I will consider it.
     
    Kerahna, Apr 24, 2020
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  6. UrsusMaiorus
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    UrsusMaiorus Well-Known Member

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    ok once my mod app is accepting in like a year ill be back :heart:
     
    UrsusMaiorus, Apr 24, 2020
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  7. Ca1
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    Ca1 Senior Member

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    i had reported ~2 months ago but was ignored and later told i cannot get them back
     
    Ca1, Apr 25, 2020
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  8. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    It’s because you placed them too long ago and the logs are gone, along with any record you had logged into that account from the same IP. This is why it’s very important that you take responsibility for the security of your own accounts. We are only limited by the information we have, and if we do have enough proof we try do you the favour of transferring you belongings over to your main account. I hope you understand why we can’t just take players’ word for it — it would be way too easy for someone to claim someone else’s belongings if they hadn’t logged in for a while.
     
    Kerahna, Apr 25, 2020
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  9. Bdarkslayer
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    Bdarkslayer Experienced Member

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    Thank you for your thread on a recent issue. The issue has been resolved.
    This thread has been moved to the Help Archives.
     
    Bdarkslayer, Jun 27, 2020
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