Can't buy upgrade

Discussion in 'Help Archive' started by koipin, Feb 19, 2018.

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  1. koipin
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    koipin Well-Known Member

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    Im trying to buy Skylord for my daughter. She's Skyking at the moment but it's saying I can't buy it.

    Anyone able to help?
     
  2. laini
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    laini Ma'am Premium

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    What exactly does it say? Does it have a specific message?
     
  3. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    Sorry you keep running into trouble with the buycraft site. Can you check if the payment for the previous upgrade has been deducted from your credit card? I'm seeing some weird error on our side and it might be the reason her d25 didn't go through the first time.

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  4. Leeeroieee
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    Leeeroieee Well-Known Member Premium

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  5. koipin
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    koipin Well-Known Member

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    Hi Guys, Thanks for the help,

    I'll check my Paypal account and get back to you. I had a receipt for the payment so thought it was all good.
     
  6. koipin
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    koipin Well-Known Member

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    Checked - £18.28 was deducted from my bank account on 31st via Paypal.

    I made the purchase on the 28th so don't know why it took 3 days?
     
  7. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    It takes longer when you use direct bank transfer on paypal (compared to credit card, which is instant).
    I think the error on buycraft might have been caused by the exchange rate of GBP to USD changing within those three days, so the final amount paid did not equal $25 USD anymore. There should be a way to fix this problem on our end, but I do not have that power so we have to wait a little for someone bigger and better to do it! Very sorry for the delay!

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  8. koipin
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    koipin Well-Known Member

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    Im happy to pay the difference, although I guess I'll have missed the boat to get the 25% off for valentines :(.
     
  9. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    I'll try my best to get you the discount, since the fault is on our side.
     
  10. koipin
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    koipin Well-Known Member

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    Thank you. Please let me know how you get on.

    :)
     
  11. koipin
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    koipin Well-Known Member

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    Did you have any success?
     
  12. koipin
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    koipin Well-Known Member

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    Hi guys,

    I wanted to upgrade her account to Donor 50 (or whatever it's called). How do I do it now?
     
  13. koipin
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    koipin Well-Known Member

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    I've bought her SkyLord just now. Can I get a refund on the original purchase that I made?
     
  14. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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  15. koipin
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    koipin Well-Known Member

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    Hi Kerahna, Any news?
     
  16. koipin
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    koipin Well-Known Member

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    Hi kerahna
    Can you help
     
  17. Kerahna
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    Kerahna Administrator Administrator Forums Administrator

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    Sorry for the long wait, unfortunately I don't have the ability to process refunds myself and buycraft got confused when the previous upgrade got overwritten. I'm trying to get in contact with someone who can do it, but it might end up having to be a gift code. Would that be okay?
     
  18. koipin
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    koipin Well-Known Member

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    Gift code will be perfect. Thank you.
     
  19. Leeeroieee
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    Leeeroieee Well-Known Member Premium

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    Hello koipin, I've issued you a gift code for $25 and sent it to you in a separate forum conversation. Sorry for the trouble and thanks for your kind patience and understanding.
     
  20. koipin
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    koipin Well-Known Member

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    Hi guys, thanks for all your help :)
     
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